• Orientation week ensures a safe, ready and welcome return to school August 12, 2020
    To ensure schools are ready to welcome students into classrooms for the week of Sept. 8-11, 2020, there will be a gradual restart to allow extra time to orient students and staff on the new health and safety measures in place.
  • Plan to safely bring K-12 students back to class full time July 29, 2020
    Enhanced safety measures and additional resources will enable most students in grades K-12 to return to school on Sept. 8, 2020, with full-time in-class learning as the province moves to Stage 2 of B.C.’s Education Restart Plan.
  • Safer schools on the way for Vancouver students July 28, 2020
    Six safer schools are under construction in Vancouver, as students and families benefit from record investments in seismic upgrades and replacements in neighbourhood schools.
  • Minister and K-12 education partners’ statement of support for anti-racism July 24, 2020
    The following is a statement of support for anti-racism from Rob Fleming, Minister of Education, and the First Nations Education Steering Committee, First Nations Schools Association, BC School Trustees Association, BC Teachers’ Federation, CUPE BC, BC Confederation of Parent Advisory Councils, BC Principals’ and Vice-Principals’ Association, BC School Superintendents Association, BC Association of School Business Officials […]

Important Links

Remote Support Tool https://remotesupport.cmsd.bc.ca
Password Utility https://passwordreset.cmsd.bc.ca/showLogin.cc
Windows Papercut Printing (BYOD) http://papercut.com/products/ng/mobility-print/download/client/windows/
Set up printing on a Windows device http://papercut.cmsd.byod:9163/setup
ZOOM Meetings, Joining & Hosting https://cmsd-bc-ca.zoom.us

 

The IT Department acts as a central point of contact for all technical support for District technology such as Computers, Printers, Projectors, phones etc. Faculty and staff should submit requests online, or by email. If the issue is critical call 250-638-4413. Please note phone support may not be immediately available at all times.Assistance will normally be available from 7:30 AM to 4:30 PM, Monday through Friday, except when the District is closed due to holidays, administrative closings, or inclement weather. Requests can be submitted through the internal portal or by email anytime.Before contacting the IT Department, users should explore help that is readily available within their departments. This help may include the help utility that is built into each application, the operating system software, IT Sharepoint Website, and/or peers in the department

  • Complete contact information (first and last name, School, department, room number, phone extension)
  • Type of computer or device which you are experiencing the problem (Desktop, Laptop or tablet). A clear and specific description of the problem or request, including information regarding any error messages you may have received, screen shots, time of event, user logged in at the time, name of computing device or Asset Tag

The IT Department will prioritizing requests.

  • High priority will be given to requests or emergencies prohibiting staff or students from being productive such as Building or District-wide network or server outage, Critical applications not working for the entire district such as exchange mail server or Accounting services (SDS), Security breach affecting the well-being of staff or students, Curriculum that cannot be delivered
  • Normal priority will be given to requests or Incidents that may disrupt instruction/productivity where a functional workaround is available.
  • Low priority will be given when requesting Information and general questions, additional hardware or software, personal device network access

Notice of IT service outages during business hours (7am to 10pm daily) are sent to school administrators in advance via email, and posted to the internal web site. Individual site updates may also occur on short notice with school administrator approval.Coast Mountains School District 82 power saving initiativeAll computers in the district shutdown at 5:00pm as part of our district Power Saving Initiative.Operating System and Software UpdatesOperating system updates and some applications are centrally deployed to your computer automatically over the district computer network. When this occurs, you may receive a notification to ‘Install Updates and Shutdown’. You may either choose to do this immediately (recommended), or you may shut down without installing the updates and update at a later time. Aside from choosing when to install these updates, no further attention is required. Important–If the updates installation is postponed beyond one week the updates will be forcibly installed and the computer restarted. Please understand that most updates are to provide security fixes which greatly reduce the risk of attacks on our systems.

Hours: 7:30 AM – 4:30 PM
Phone: 250-638-4413
Email: helpdesk@helpdesk.cmsd.bc.ca
IT Tickets: internal portal
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Coming Events

  • Happy Summer Holidays!
  • Sept 7: Labour Day (schools are not in session)
  • Sept 10-11: First Day Back to School (to be confirmed)
  • Sept 23: Business Cttee Mtg
  • Sept 23: Education Cttee Mtg
  • Sept 25: District In-Service Day (schools are not in session)
  • Sept 30: Regular (Public) Board Meeting

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Northern Health Info Line

COVID-19 Online Clinic and Info Line for Northern BC residents:

1-844-645-7811