• Free, live coding workshops for kids May 24, 2020
    From creating online games to building websites, students now have access to free, live online coding workshops through the Ministry of Education website Keep Learning BC.
  • K-12 students to have optional in-class instruction on June 1 May 15, 2020
    Parents will have the choice of bringing their children back to class on a part-time basis this school year as part of BC’s Restart Plan, with the goal of returning to full-time classes in September 2020, provided it is safe to do so.
  • Joint statement on Child and Youth Mental Health Day May 7, 2020
    Judy Darcy, Minister of Mental Health and Addictions; Katrine Conroy, Minister of Children and Family Development; and Rob Fleming, Minister of Education; have released the following statement in recognition of National Child and Youth Mental Health Day:
  • Teachers, students playing virtually before Music Monday May 3, 2020
    Music Monday will be very different this year for students and teachers, but for Karen Withers’ class, their Monday lesson will start the way it always does - whether in school or virtually - with a joke:

Important Links

Remote Support Tool https://remotesupport.cmsd.bc.ca
Password Utility https://passwordreset.cmsd.bc.ca/showLogin.cc
Windows Papercut Printing (BYOD) http://papercut.com/products/ng/mobility-print/download/client/windows/
Set up printing on a Windows device http://papercut.cmsd.byod:9163/setup
ZOOM Meetings, Joining & Hosting https://cmsd-bc-ca.zoom.us

 

The IT Department acts as a central point of contact for all technical support for District technology such as Computers, Printers, Projectors, phones etc. Faculty and staff should submit requests online, or by email. If the issue is critical call 250-638-4413. Please note phone support may not be immediately available at all times.Assistance will normally be available from 7:30 AM to 4:30 PM, Monday through Friday, except when the District is closed due to holidays, administrative closings, or inclement weather. Requests can be submitted through the internal portal or by email anytime.Before contacting the IT Department, users should explore help that is readily available within their departments. This help may include the help utility that is built into each application, the operating system software, IT Sharepoint Website, and/or peers in the department

  • Complete contact information (first and last name, School, department, room number, phone extension)
  • Type of computer or device which you are experiencing the problem (Desktop, Laptop or tablet). A clear and specific description of the problem or request, including information regarding any error messages you may have received, screen shots, time of event, user logged in at the time, name of computing device or Asset Tag

The IT Department will prioritizing requests.

  • High priority will be given to requests or emergencies prohibiting staff or students from being productive such as Building or District-wide network or server outage, Critical applications not working for the entire district such as exchange mail server or Accounting services (SDS), Security breach affecting the well-being of staff or students, Curriculum that cannot be delivered
  • Normal priority will be given to requests or Incidents that may disrupt instruction/productivity where a functional workaround is available.
  • Low priority will be given when requesting Information and general questions, additional hardware or software, personal device network access

Notice of IT service outages during business hours (7am to 10pm daily) are sent to school administrators in advance via email, and posted to the internal web site. Individual site updates may also occur on short notice with school administrator approval.Coast Mountains School District 82 power saving initiativeAll computers in the district shutdown at 5:00pm as part of our district Power Saving Initiative.Operating System and Software UpdatesOperating system updates and some applications are centrally deployed to your computer automatically over the district computer network. When this occurs, you may receive a notification to ‘Install Updates and Shutdown’. You may either choose to do this immediately (recommended), or you may shut down without installing the updates and update at a later time. Aside from choosing when to install these updates, no further attention is required. Important–If the updates installation is postponed beyond one week the updates will be forcibly installed and the computer restarted. Please understand that most updates are to provide security fixes which greatly reduce the risk of attacks on our systems.

Hours: 7:30 AM – 4:30 PM
Phone: 250-638-4413
Email: helpdesk@helpdesk.cmsd.bc.ca
IT Tickets: internal portal
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Northern Health Info Line

COVID-19 Online Clinic and Info Line for Northern BC residents:

1-844-645-7811

Coming Events

  • March 17 - The provincial government suspended in-class instruction in all BC schools until further notice to prevent the spread of COVID-19.
  • May 6 - Education Committee Meeting (cancelled)
  • May 13 - Business Committee Meeting (rescheduled date)
  • May 18 - Victoria Day Holiday
  • May 27 - Cancelled Regular Public Board Meeting
  • May 29 - Professional Development Day